B9 App Privacy Policy — How We Handle Your Personal Data

01 What Personal Data We Collect

When you register for a B9 App account and use the platform, we collect a range of personal information. The type and amount of data collected depends on what you are doing — registering an account, making a deposit, requesting a withdrawal or contacting support.

Account Registration Data
When you sign up, we collect your full name, date of birth, mobile number, email address and the username and password you set for your account. This information is required to create and maintain your account securely.

Identity Verification Data
Before processing withdrawals or at any point where identity verification is required, we may collect copies of your National Identity Card (CNIC), proof of address or other identity documents. This is a standard fraud prevention process and the same verification used by banks and financial services in Pakistan.

Transaction Data
Every deposit and withdrawal you make through JazzCash, Easypaisa, Raast, bank transfer or card is recorded. Transaction records include the amount in PKR, the date and time, the payment method used and the transaction reference number provided by the payment processor.

Device and Technical Data
When you access B9 App through a browser or the mobile app, we automatically collect certain technical information — your IP address, device type, operating system, browser version and session duration. This information is used for security monitoring, fraud detection and improving platform performance.

Gameplay and Betting Activity
Your game history, betting activity, wins, losses and session records are stored as part of your account. This data is used to provide your activity history, support responsible gaming tools such as deposit limits and session reminders, and to resolve any disputes about game outcomes.

Communications
If you contact our support team via live chat or email, the content of those communications is recorded and stored. This allows us to provide consistent support and refer back to previous conversations when resolving ongoing issues.

02 How We Use Your Data

The personal data we collect is used for specific, defined purposes. We do not use your data for anything beyond what is listed here without informing you first.

We may also use aggregated, anonymised data — data that cannot identify any individual — to analyse platform usage trends, improve the gaming experience and develop new features. This anonymised data is not personal data and is not subject to the same restrictions.

From time to time, B9 App may send you notifications about account activity, new promotions available on the platform, updates to the Terms and Conditions or this Privacy Policy, and responsible gaming reminders. You can manage notification preferences through your account settings. Opting out of marketing messages will not affect essential account communications such as deposit confirmations or withdrawal updates.

03 Sharing and Disclosure

B9 App does not sell your personal data. We do not share your information with advertisers, data brokers or any third party for commercial purposes unrelated to operating your account.

However, operating a gaming platform requires working with a number of trusted third-party service providers. Your data may be shared with these parties strictly to the extent necessary for them to perform their function:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive transaction data to process your deposits and withdrawals. Each of these providers operates under their own privacy and security policies.
• Identity verification providers: Third-party KYC (Know Your Customer) services may process copies of your identity documents to verify your identity. These providers are bound by strict data handling agreements.
• Fraud prevention services: We use specialist fraud detection tools that process IP addresses, device fingerprints and transaction patterns to identify suspicious activity.
• Customer support platforms: Our live chat and email support systems are operated through third-party tools. Support communications are stored within these systems.
• Analytics providers: Anonymised and aggregated platform usage data may be processed by analytics tools to help us understand how the platform is used and where improvements can be made.

All third-party providers working with B9 App are required to handle your data only for the purposes for which it was shared, to maintain appropriate security standards and not to use it for their own commercial purposes.

04 Payment Data and PKR Transactions

All financial transactions on B9 App are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfers and debit or credit cards. Your payment method details are handled with particular care given their sensitive nature.

B9 App does not store full card numbers, CVV codes or banking PINs on its own servers. Card payments are processed through PCI-DSS compliant third-party payment gateways that handle card data directly. B9 App receives only a tokenised reference that allows future transactions to be processed without the full card details being transmitted again.

For mobile wallet payments such as JazzCash and Easypaisa, transaction confirmation data — including the mobile number associated with the wallet, the transaction amount in PKR and the reference code — is stored in your account transaction history. This is necessary to process withdrawals back to the same wallet and to resolve any payment disputes.

Your transaction history is available to you at any time through your account dashboard. If you believe there is an error in your transaction records, contact the support team with the relevant date, amount and reference number and we will investigate promptly.

05 Cookies and Tracking Technologies

B9 App uses cookies and similar tracking technologies to keep the platform working properly, improve your experience and gather anonymised usage data. A cookie is a small text file stored on your device when you visit the website. Cookies do not contain your personal data such as your name or password — they contain a session identifier that links your browser to your current session on the platform.

We use three main categories of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your preferences and ensure the security of your account. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players encounter issues and how long sessions typically last. The data collected is aggregated and anonymous.
• Preference cookies: These remember settings such as your preferred language, display preferences and notification settings so that you do not have to reconfigure them every time you log in.

Most browsers allow you to control or delete cookies through their settings. Disabling essential cookies may affect your ability to log in and use the platform normally. Disabling analytics or preference cookies will not prevent you from using any core features of B9 App.

The B9 App mobile application may use equivalent device-level identifiers and local storage mechanisms rather than traditional browser cookies, but they serve the same purposes and are governed by the same principles described here.

06 Data Retention

We keep your personal data for as long as your account is active and for a period after closure as required to fulfil our legal and operational obligations. The retention periods for different types of data vary based on their purpose and any applicable record-keeping requirements.

• Account data: Retained for the duration of your account and for a period of up to five years after account closure to meet financial record-keeping obligations.
• Transaction records: Financial transaction records are retained for a minimum of five years following each transaction as required by standard financial record-keeping practices.
• Identity verification documents: Retained for the period required to comply with applicable verification obligations and for a reasonable period thereafter in case of disputes or investigations.
• Support communications: Retained for up to two years from the date of the last communication to allow for follow-up on ongoing issues.
• Technical and device data: Typically retained for up to 12 months for security and fraud detection purposes, after which it is deleted or anonymised.

When your data reaches the end of its retention period, it is securely deleted or permanently anonymised so that it can no longer be linked to you. If you request deletion of your account before the retention period has expired, we will delete all data that is not subject to a legal or operational retention obligation and will retain the remainder only for as long as required.

07 Your Privacy Rights

As a B9 App player, you have a number of rights over your personal data. You can exercise these rights at any time by contacting the support team. We will respond to all legitimate requests within a reasonable timeframe.

To exercise any of these rights, contact the B9 App support team via live chat or email. We may need to verify your identity before processing the request to ensure that data is only released or modified at the genuine account holder's instruction.

08 Security Measures

B9 App takes the security of your personal data seriously. We implement a combination of technical and organisational measures to protect your information against unauthorised access, loss, disclosure or misuse.

• Encryption in transit: All data transmitted between your device and the B9 App platform is encrypted using TLS (Transport Layer Security). This means your login credentials, payment details and personal information cannot be intercepted during transmission.
• Encrypted storage: Sensitive account data is stored in encrypted form. Passwords are hashed using industry-standard algorithms and are never stored in plain text.
• Access controls: Access to player data within B9 App's systems is restricted to authorised personnel on a need-to-know basis. All internal access is logged and regularly audited.
• Fraud monitoring: Automated systems continuously monitor account activity for unusual patterns such as multiple login attempts from different locations, unusual transaction volumes or device anomalies.
• Secure payment processing: As noted in Section 4, card payments are handled through PCI-DSS compliant payment gateways. B9 App does not process or store full card data on its own infrastructure.

While we implement strong security measures, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for your B9 App account, do not share your login credentials with anyone and log out of your account when using a shared or public device.

09 Policy Updates and Contact

B9 App may update this Privacy Policy from time to time to reflect changes in how we operate the platform, the services we offer or applicable requirements. When the Privacy Policy is updated, the revised version will be posted on this page with an updated effective date shown at the top.

For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify registered players through the contact details associated with their account. It is your responsibility to keep your email address and mobile number up to date so that you receive such notifications.

Continued use of B9 App after an updated Privacy Policy is published constitutes your acceptance of the revised policy. If you do not agree with any changes, you may request account closure before the changes take effect.

For any questions about this Privacy Policy, to exercise your data rights or to raise a privacy concern, please contact the B9 App support team: